PRIVACY POLICY

Last updated: 23 September 2026

Mr Winston Pty Ltd (ABN 88 633 912 204) (“Mr Winston”, “we”, “us” or “our”) operates www.mrwinstonco.com. This policy explains how we handle personal information when you visit our website, sign up for updates, buy from us or contact us.

What information we collect

We may collect your name, email address, phone number, billing and delivery addresses, order and return details, marketing preferences, and information you provide when you contact us. If you create an account, we may also hold your account details.

When you use our website, we may collect information such as your IP address, browser or device details, pages viewed and interactions with the site through cookies and similar technologies.

How we collect and use information

We collect information directly from you when you place an order, create an account, contact us, or sign up for email or SMS updates on our password-protected page or during checkout. Our website and its technologies also collect some information automatically.

We use personal information to:

  • process payments, orders, deliveries and returns;

  • send order confirmations, delivery updates and customer service messages;

  • respond to enquiries and manage customer accounts;

  • send marketing you have chosen to receive;

  • understand and improve our website, products and advertising; and

  • maintain business records and comply with legal obligations.

You can contact us without providing more information than we need to respond. We need certain details, such as a delivery address, to fulfil an order. Providing a phone number for an order does not, by itself, sign you up for SMS marketing.

Email and SMS marketing

You can choose to receive marketing emails, SMS messages or both when signing up on our website or during checkout. We use Klaviyo to manage these communications.

You can unsubscribe from emails using the link in any marketing email and from SMS using the instructions in a marketing text, including replying STOP where offered. You can also contact us at the address below. Unsubscribing from marketing will not stop messages needed to manage an order or respond to your enquiry.

Cookies and the Google pixel

Our website uses cookies and a Google tracking pixel. These technologies can collect information about your browser, device and activity on our site. We use this information to understand website use, measure advertising performance and, where enabled, show more relevant advertising. Information collected through the Google pixel may be shared with Google.

You can manage cookies through your browser and any privacy controls offered on our website. You can contact us if you want to ask about opting out of the use of your information for targeted advertising.

Who we share information with

We share information where needed with providers that help us run the store, including Shopify for our website and orders, Klaviyo for email and SMS communications, Google for the tracking pixel, payment providers, delivery companies and customer support providers. We may also share information with professional advisers or where required or authorised by law.

We provide these parties with information relevant to the services they perform. We do not treat an order or delivery contact detail as permission to send marketing.

International customers and overseas disclosure

We accept orders from customers outside Australia. If you request delivery overseas, we share the details needed to deliver your order with relevant delivery providers in the destination country.

Our technology providers may also handle personal information outside Australia. Based on the providers we use, overseas recipients may be located in the United States and Singapore, as well as other countries involved in providing their services or delivering an international order. We take reasonable steps appropriate to the circumstances when disclosing personal information overseas.

If you are outside Australia, privacy laws in your location may give you additional rights. Contact us using the details below to make a request.

How long we keep information and how we protect it

We keep personal information for as long as reasonably needed for the purposes in this policy and to meet applicable legal obligations. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

We take reasonable steps to protect the information we hold from misuse, loss, and unauthorised access, modification or disclosure.

Access, correction and complaints

You can email us to request access to the personal information we hold about you or to ask us to correct it. We may need to verify your identity before responding.

If you have a privacy concern, please contact us. We will review your complaint and respond within a reasonable time. If you are dissatisfied with our response, or we do not respond within 30 days, you may be able to complain to the Office of the Australian Information Commissioner: www.oaic.gov.au.

Contact

Mr Winston Pty Ltd (ABN 88 633 912 204)
www.mrwinstonco.com
support@mrwinstonco.com